For general information, EMAIL MEMBER SERVICES or DIAL 1.800.689.2900.

Member Services

CSI Member Services
M-F 8am to 8pm Eastern Time
For member services questions: Email Member Services
For chapter service questions: Email Chapter Services

Sr. Member Services Representative
Themica McBee
Email | 703-706-4727

Cathy Stegmaier, CAE
Email | 703-706-4737


Chief Executive Officer
Mark Dorsey, FASAE, CAE
Email | 703-706-4760

Chief Operating Officer
Velma Hart, FASAE, CAE
Email | 703-706-4783

Sr. Manager, Volunteer Relations and Office Administration
Catherine Lux Fry, CAE
Email | 703-706-4752

Human Resources Consultant
Susan H. Oswald
Email | 703-706-4730

Finance and Accounting

For accounting questions: Email Accounting

Director of Accounting Services

Valerie Briscoe
Email | 703-706-4729

Accounting Coordinator
Marion Powell
Email | 703-706-4728

Accounting Manager
Desiree Wilson-Edelen
Email | 703-706-4795


For marketing questions: Email Marketing

Michael Battaglia

Maureen Eyles
Email | 703-706-4744

Information Systems

For information systems questions: Email Information Systems

Information Systems and Operations
Rick Bawcum

Program Manager, Data and Content Quality
Shannon Pennington
Email | 703-706-4736

Application Developer
Jonathan Gordon
Email | 703-706-4748

IT and CRM Support
Keith Knebel
Email | 703-706-4787

Strategic Initiatives and Special Projects

Director, Strategic Initiatives and Special Projects
Greg Ceton, CSI, CDT
Email | 703-706-4723

Learning and Certification

For education questions: Email Education
For certification questions: Email Certification

Chief Learning Officer
Tracy Petrillo, EdD, CAE
Email | 703-706-4741

Manager, Learning Communities and Resources
Matt Fochs
Email | 703-706-4733