Cancellation and Refund Policy

Event Cancellation and Refund Policy

CSI reserves the right to refuse/cancel registrations. If CSI refuses a registration, registrants will be given written notice for cause of cancellation and offered a refund for the amount paid.

Event Cancellation by CSI

CSI reserves the right to cancel an event due to low enrollment, inclement weather or other circumstances which would make the event non-viable. If CSI cancels an event, registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

In the case of inclement weather, CSI will make every effort to host the event but will err on the side of caution for the health and safety of participants, volunteers, and staff. If an event must be cancelled due to weather or other acts of nature, it will be posted to the CSI website at www.csiresources.org, and all registrants will receive an email correspondence prior to registration opening.

Registration Cancellation by Participant

Unless special accommodations were agreed to between a participant and CSI, the deadline to receive a refund for an individual ticket is two weeks (10 business days) before the event. The amount of refund will be determined on a case by case basis, taking into account any pre-event participation and access to content already distributed at time of cancelation request.

Cancellations received after the stated deadline will not be eligible for a refund. Refunds will not be available for registrants who choose not to attend the event. Cancellations will be accepted in writing (email or physical letter) only and must be received by the stated cancellation deadline. All refund requests must be made by the attendee or individual/entity that paid for registration. Refund requests must include the name of the attendee and cause for cancellation. Refunds will be issued by check.

Late Registration

Unless specifically requested and agreed upon by CSI, partial or on-site registration will not be allowed for this event.

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